Stop Calling It Centralization If You’re Just Centralizing the Blame
There’s a phrase I hear tossed around in the world of DSOs like it’s gospel: “We’re centralizing for efficiency.” Sounds good. Makes you feel good. But here’s the uncomfortable truth: what we often call “efficiency” at the MSO level is just the rebranding of overhead…expensive overhead…disguised as progress. I’m not against centralization. I’m against […]